You can order directly online here in the store. We’re also happy to take your order by phone at 07333-5788, Monday through Friday from 9:00 a.m. to 5:00 p.m. You’re also welcome to send us an email at beratung@vitaform.com. Please send faxes to 07333-925799-90, and mail to vitaform GmbH & Co.KG, Beim Lager 2, 89150 Laichingen-Feldstetten.

Usually within 2 to 5 business days.

Our system will automatically send you a confirmation email.
When you log in to your customer account, you can view your order status. If you have any questions, please feel free to contact our customer service team by phone at 07333-5788 or via our WhatsApp channel.

No, you're also welcome to place a guest order. However, if you plan to shop with us frequently, we recommend creating a customer account—it has clear advantages.

With a customer account at vitaform, you can shop with just a few clicks—quickly and conveniently. That’s because your contact information and payment preferences are already on file. Plus, you always have an overview of your orders—both past and current.

Please send us an email at beratung@vitaform.com or contact us via WhatsApp. We're also happy to assist you by phone at 07333-5788, Monday through Friday from 9:00 a.m. to 5:00 p.m.

You have several payment options: Klarna invoice, Klarna instant bank transfer, invoice, prepayment, PayPal, and credit card.

We offer installment purchases through Klarna. With this option, you pay your bill in monthly installments. Simply select “Klarna Invoice” and enter a few personal details. You can then divide the amount due into any number of installments and pay it off with or without interest over a period of three to a maximum of 36 months. As soon as you choose to pay via Klarna Invoice, a credit check is performed in the background. This determines whether you qualify for Klarna financing and sets the minimum monthly installment amount. The actual installment payments with Klarna are made through the customer portal at a later date using your preferred payment method, such as a credit card. To conveniently set up recurring payments, you can link your Klarna account to your bank account.

Here's how the payment works:

1. To pay using Klarna Installment Plan, select the corresponding payment method during the checkout process. You can choose this payment method for orders totaling at least 50€.

2. If this is your first time paying in installments with Klarna, you will be asked to create a Klarna account. To do so, provide the following information: name, billing address, date of birth, phone number, and email address. Please have your phone and email account ready in case you need to verify your identity.

3. Existing customers can simply sign in using their email address or phone number and their date of birth.

4. When new customers apply for a Klarna account and “flexible installment payments,” Klarna conducts a credit check in the background.

5. After submitting your order, you will receive an email with a payment link. The order amount will be displayed in the total balance of your Klarna account. You can pay via the Klarna consumer portal at klarna.com or in the Klarna app using your preferred payment method.

vitaform offers a 14-day return policy. The shoes must be unworn. Worn shoes are not eligible for return.

Simply fill out the return form included with your shipment. Please pack the shoes, attach the DHL label to the package, and take it to the post office or a drop-off location. Returns are free of charge.

Yes, we'll cover the return shipping costs for deliveries within Germany. Please use the enclosed DHL label for this purpose.

The shipping cost is €5.95 within Germany. For shipping to other countries, please check the Shipping Rate Table.

Your order will usually arrive within 2 to 5 business days.

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Yes. Our team will be happy to help you Customer Service Consultation Continue.

Yes. Our team will be happy to help you Customer Service Consultation Continue.

Every foot is different. That's why we offer two widths to ensure the perfect fit:
H (normal / wider feet),
K (stronger feet)

Yes, we also offer half sizes for various models. If you have any questions, we'd be happy to help. in person at customer service.

Our sizes correspond to your regular shoe size.

Our Italian deerskin is exceptionally soft and supple
and breathable. That’s why shoes made from this leather are also very comfortable to wear barefoot. Its fine grain is a distinctive feature. vitaform offers deerskin in many colors and with exclusive finishes such as embossing, prints, patent leather, or metallic effects.

vitaform Stretch is pure comfort—the lightweight material gives way, offering maximum freedom of movement for the feet while providing a secure fit. Ideal for sensitive feet and hallux valgus.

It is positioned in the heel and effectively cushions her steps. This not only makes walking more comfortable, but also protects her joints, from her feet all the way up to her back.

The naturally contoured air-cushioned footbed actively supports your arch. At the same time, it cushions every step softly and flexibly.

This special cushion relieves pressure on the ball of the foot and noticeably cushions every step.

The soles are hand-sewn to the upper using a hand-stitch. This meticulous craftsmanship is a hallmark of the quality of vitaform shoes. After all, a hand-stitch not only looks good, but is also particularly durable, flexible, and perfectly tailored to the shoe.

Yes, with most vitaform shoes, you can replace the air-cushioned footbed with your own insoles.

That depends entirely on the shoe, the material, and the craftsmanship. Care instructions can be found in the product information for each item. You can also find suitable care products in the store.

We'd be happy to advise you WhatsApp, Email, Contact Form, by phone, or in person at our store.